Papa Plus

In-home support reinvented

Built on learnings from more than 3 million visits and years of close health plan partnerships, Papa Plus unifies companion care and quality programs into a single, scalable model—bridging the gap between care management strategy and member follow-through.

A direct-to-member engagement channel

Papa Plus combines our nationwide network of Papa Pals with tested, tech-enabled engagement pathways, refined through years of health plan partnerships.

Trusted Papa Pals provide member-directed support for health-related social needs, while advancing plan-directed quality objectives in the home. This may include scheduling and accompanying members to annual wellness visits to close care gaps, providing support after hospital discharge to prevent readmission, or helping a member use telehealth to improve access.

Papa achieves this through 3 Ps:

1. Pathways

   Clearly defined engagement pathways serve as playbooks to achieve the specific outcomes associated with each quality program.

2. Papa Pals

   With an upgraded Papa Pal app experience, expanded data and resource integration, and proactive communications, Papa Pals support each pathway, collect member insights, and validate actions at each step.

3. Papa Promise

   Papa guarantees ROI for its quality layer via the Papa Promise, an at-risk pricing model tied to specific program outcomes.

See how Papa Plus delivers real results across the measures that matter most to your organization.

Proven impact across 10 value drivers

VIEW GUIDE

Proven outcomes

Throughout millions of visits across 10,000+ cities, Papa has established a unique and proven ability to engage members in person nationwide. The “last-mile” support Papa Pals provide has been shown to improve healthcare utilization and lower costs, while enhancing quality of life and member satisfaction.

Fewer readmissions1

14%

reduction in all-cause readmissions among Papa members when compared to a matched cohort

Closed care gaps2

6%

higher composite Stars-related “Managing Chronic Conditions” care gap closure rate when compared to a matched control group

Better preventive care3

19%

increase in primary care visits among high-risk members

Interested in Papa Plus for your members?

Do you work for a health plan or health system and are interested in offering Papa to your members?

Want to learn more about how Papa Plus can work for you? Let’s chat!

*Papa presently does not provide services directly to individual consumers. Please be aware that responses to this form submission are intended solely for inquiries from health plan or health system organizations. Any other inquiries will not receive a response.

Resources

[The Home as Your Most Powerful Engagement Channel
Discover 10 ways in-home support turns engagement into measurable impact—from care gap closure to readmissions, utilization, and member experience.

ContentGuide](https://resources.papa.com/imagine-the-papabilities)

[Closing Gaps in Care
A series of case studies demonstrates Papa’s ability to close gaps in care, including those related to CMS Star Rating measures.

ResearchClinical OutcomesUnmet Needs](https://resources.papa.com/hp-researchbrief-closing-care-gaps)

[Older Adults Prefer Human Help in Health Care
New survey results point to trusted, in-person support as the most effective method for engaging older adults in their care.

ResearchUnmet Needs](https://resources.papa.com/hp-harris-survey-results)