# Welcome, Papa members!

## Here's everything you need to know about your Papa benefit.

## Basics

### [What to Expect on a Papa Visit]
Prepare for your upcoming visit, from the initial contact with your Papa Pal to providing post-visit feedback.

### [What Can a Papa Pal Help Me With?]
Get familiar with the types of visit tasks Papa Pals can and can’t support.

### [What is a Preferred Pal?]
Dive deeper into understanding what a Preferred Pal is, the benefits it offers, and the steps involved in setting one up.

## Safety

### [Member and Visit Safety]
As a Papa member, your trust and safety is our priority. We are committed to ensuring you have a safe and delightful visit with your Papa Pal each and every time.

### [Understanding our Community Standards]
When you agree to receive a visit from a Papa Pal, you are contributing to the world we want to make—a world where nobody has to go it alone.

### [Verifying a Papa Pal’s Identity]
Our digital ID enables real-time identity verification, directly within the Papa Pal app, to elevate your security.

## Resources

### [Accessing your online Papa account]
View, book, reschedule, or cancel visits through your online account from any device, at any time.

### [Opting In to Receive Text Messages from Papa]
Stay informed and connected about upcoming Papa visits right through your mobile device by opting in to SMS.

## Papa Stories

### [Meet Linda and Diana: Instant Connection to Lifelong Friends]
There for each other through good times and bad, Papa member Linda and Papa Pal Diana have formed an unbreakable bond.

### [Meet Rafael and Connor: Supporting the Man Who Does It All]
What can you do for someone who is perfectly capable of helping himself? One Papa Pal has found what even the most self-sufficient person needs.

### [Meet Joan, Dale, and Papa Pal Yvonne: Caregivers in Action]
Read how two caregivers, Dale and Papa Pal Yvonne, work together so they can better care for Joan—and themselves.

## FAQs

### What are Papa’s community standards?  
### How many hours do I get with my Papa Pal and is there a cost?  
### What type of support and services can a Papa Pal provide?  
### I love my Papa Pal. Can I request the same one for all my visits?  
### What if my Papa Pal doesn’t show up?  
### Can Papa Pals run errands or take my dog for walks without me?  
### Can I tip my Papa Pals?